SMS Privacy Policy

Effective Date: August 20, 2026

Fetch Centennial LLC (“Fetch Centennial,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our SMS/text messaging program. This SMS Privacy Policy explains how information associated with our SMS program is handled.

1. Information We Collect

When you voluntarily provide your mobile telephone number and opt in to receive SMS messages from Fetch Centennial, we may collect:

  • Your name and contact information;

  • Your mobile telephone number;

  • Your SMS opt-in and consent information;

  • The content of communications exchanged with us;

  • Appointment and service-related information; and

  • Information reasonably necessary to administer, operate, and maintain our SMS program.

2. How We Use Your Information

We use information collected through our SMS program solely for purposes such as:

  • Sending appointment booking confirmations and reminders;

  • Communicating with you about your pet while your pet is in our care;

  • Responding to your questions and requests;

  • Managing your SMS preferences and opt-out requests;

  • Maintaining records of consent and compliance; and

  • Protecting the security and integrity of our services.

3. No Sale, Transfer, Sharing, or Disclosure of Consumer Data

Fetch Centennial LLC does not sell, transfer, share, or disclose consumer personal data to any external organizations.

This includes, without limitation:

  • Mobile telephone numbers;

  • SMS opt-in information;

  • SMS consent records;

  • Names and contact information; and

  • Personal information collected in connection with our SMS program.

Consumer personal data, including phone numbers and SMS consent data, will not be sold, transferred, shared, or disclosed to any external organizations, including with the consumer's consent, for their own purposes or for any other purpose outside the operation of our SMS program and our direct communications with the consumer.

We do not sell or provide consumer personal information to third parties for marketing, advertising, lead generation, or any other commercial purpose.

4. Data Security

Fetch Centennial maintains reasonable administrative, technical, and organizational safeguards designed to protect consumer data.

Safeguards are in place to prevent unauthorized access, use, disclosure, sharing, alteration, or destruction of consumer data.

Although we take reasonable measures to protect your information, no electronic storage or transmission system can be guaranteed to be completely secure.

5. SMS Consent and Communications

By voluntarily opting in to receive SMS messages from Fetch Centennial, you consent to receive text messages related to your appointments, appointment reminders, and communications concerning your pet while your pet is in our care.

Message frequency is approximately 1 message per month, although actual frequency may vary based on your appointments, services, and interactions with Fetch Centennial.

Message and data rates may apply.

Your consent to receive SMS messages is voluntary and is not required as a condition of purchasing goods or services from Fetch Centennial.

6. Opting Out of SMS Messages

You may opt out of SMS messages at any time by replying:

STOP

After you send STOP, Fetch Centennial will process your opt-out request and stop sending SMS messages from the applicable program, except for communications that may be necessary to process your request or as otherwise permitted or required by law.

For assistance, reply:

HELP

7. Privacy Policy

For additional information about our privacy practices, please visit:

http://www.sofetch.dog/privacy

8. Data Retention

Fetch Centennial may retain SMS-related information for as long as reasonably necessary to administer the SMS program, maintain records of consent and opt-out requests, provide requested services, resolve disputes, protect our services, and comply with applicable legal obligations.

9. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any updated version will be posted with a revised effective date.

10. Contact Us

Questions About Our SMS Privacy Policy or Text Messaging Program

If you have questions about our SMS Privacy Policy, our privacy practices, or our text messaging program, please contact us directly using any of the following methods:

Email: info@sofetch.dog
Phone: 951-419-5660
Mailing Address:
Fetch Centennial LLC
2815 Cimarron Rd
Riverside, CA 92506

You may also reply HELP to an SMS message from Fetch Centennial for assistance.

Effective Date: August 20, 2026